Our Education

Our company is certified by the IICRC in all services that we offer. Being certified means that we have received industry-recognized training to learn proper techniques. We are certified in commercial and residential carpet cleaning, upholstery cleaning, carpet repair, oriental rug cleaning, carpet dyeing, and water damage restoration. The owner, Lee Ramey, is an IICRC Certified Master Cleaner, and a Master Certified Restoration Technician, the highest cleaning designation. We are also members of SCRT, or Society of Cleaning and Restoration Technicians. Through SCRT as well as IICRC, we continue to educate ourselves on the latest procedures and chemistry by attending seminars and classes. In addition, we are an IICRC Certified Firm, which means that in addition to having proper training, we abide by a strict code of ethics and carry all necessary licenses and insurances.

Lee Ramey's CV is located at http://iaqa.org/profile.asp?id=278 (Note he also owns a company called Mold and Mildew Solutions)

Mike Ramey is certified in commercial and residential carpet cleaning, upholstery cleaning, carpet repair, oriental rug cleaning, carpet dyeing, and water damage restoration, odor control.

Look at the many organizations, that help us achieve the best in cleaning for your health.

Industry Standards
Unlike building contractors and electricians, the state does not issue licenses for individuals in the professional cleaning industry. But that doesn't mean that industry standards do not exist. Standards are created and revised by an international non-profit organization known as the Institute of Inspection Cleaning and Restoration Certification, or  IICRC . The IICRC works with carpet and upholstery manufacturers as well as other organizations such as the Carpet and Rug Institute in developing proper maintenance and restoration standards. The IICRC keeps an updated list of all companies that employ certified technicians. Carpet manufacturer warranties now include the IICRC's web site address to give customers a way of finding a certified technician in their area. Considering the high cost of carpet and furniture, all companies should protect themselves by ensuring that all technicians receive proper training. However, the opposite is true. In reality, less than 1 in 10 have received any type of IICRC certification. The biggest reason is because of the high turnover rate among employees. This results of course in substandard workmanship, consumer complaints, and even litigation in some cases. Your biggest protection is to hire only an IICRC-certified technician. Look for the IICRC logo. 

Our Members

IICRC	Indoor Air Quality Association	Birmingham Association of Realtors
Indoor Environmental Standards Organization
Better Business Bureau	Ethical Services TM
Greater Birmingham Association of Home Builders

 

1. References. Any cleaning company should be able to provide an inquirer with a list of companies and/or individuals for whom they provide services. A cleaning company should also have affiliation with their local trade association, which shows commitment to professionalism.
2. Experience. Many companies that advertise in the phone book have very little experience, many for less than a year. Look for a company that has been in business for at least several years, and has dealt with a wide variety of situations.
3. Education. Look for a professional that is well educated in his field. He must be able to show credentials that he has undergone proper training that meets industry standards. See Industry Standards below.
4. Procedures and Equipment. Concern for the welfare of the customer should be a cleaner's top priority. He should use procedures and cleaning agents that are safe for people and pets. Available equipment has improved dramatically in the last several years, which greatly improves the overall experience. Look for a company that values these improvements.
5. Firm pricing. Many cleaning companies use dishonest advertising by employing a bait-switch-method, where they advertise an extremely low price to hook customers, and then switch to much higher prices once they are in the door. Any legitimate company should be able to provide you with firm pricing based on what is being cleaned.
6. Satisfaction Guarantee. You should not hire a cleaning company that does not offer a customer satisfaction guarantee. They should be willing to stand behind their work and offer to fix a problem free of charge.